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NEW PANGEA
COURSES
In addition to our New Pangea PROGRAMMES we have stand alone courses to support your teams wellbeing. Each course can be adapted to any sector and level of your organisation.
DECISION
MAKING
Improve the quality, consistency documentations of the decisions take by your teams.
Duration - 4 hours
Delegates will explore effective models of decision making and how to apply them in both spontaneous and pre planned settings.
Delegates will learn how to document and record decisions effectively.
This session is interactive and scenario based
PROBLEM
SOLVING
Understanding and overcoming long term problems that impact your organisation.
Duration - 4 hours
Delegates will explore different models of problem solving. This will include understanding the underlying problem and not the symptom. How to measure the impact of the issues, how to implement solutions and test effectiveness.
This session is interactive and scenario based
LEADING NEURO -DIVERGENT TEAMS
Better support neurodivergent team members.
Duration - 4 hours
Delegates will gain an awareness of neurodivergent conditions and how neurodivergent team members may present. Delegates will explore how to tailor communication to meet everyone's needs
This session is interactive and scenario based
MANAGING CONFLICT
Give Team members confidence to communication effectively in challenging customer interactions.
Duration - 4 hours
Delegates will learn to spot the signs of an escalating interactions and how to best de-escalate or withdraw.
This is designed for roles that have face to face customer interactions such as retail or the licensed trade.
This session is interactive and scenario based
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